Terms and Conditions

These Terms and Conditions ("Terms") govern your use of the askKeys AI chatbot ("askKeys"), operated by Footfallz ("Company," "we," "us," or "our"). askKeys is accessible through the Footfallz website and mobile application. By using askKeys, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, please do not use askKeys.

1. What askKeys Is

askKeys is an AI-powered assistant, not a human. It is a chatbot designed to help home buyers explore real estate information, discover properties, understand neighborhoods, and connect with licensed real estate agents through the Footfallz platform. askKeys uses artificial intelligence, including third-party AI models from providers such as OpenAI, Anthropic (Claude), and OpenRouter, to generate responses to your questions. All interactions with askKeys are automated.

askKeys may incorporate publicly available real estate data and information. Anonymized usage data may be used to improve service quality. The specific AI models and providers in use may change over time as the platform evolves.

2. Eligibility

You must be at least 18 years of age and located in the United States to use askKeys. By using the chatbot, you confirm that you meet these requirements.

3. AI-Generated Content — Important Limitations

You acknowledge and agree that:

• AI responses may contain inaccuracies, errors, or outdated information
• Property details (pricing, availability, square footage, taxes, HOA fees) are subject to change and may not reflect current conditions
• Market analyses, estimates, and projections are speculative and not guarantees
• Mortgage estimates or affordability calculations are illustrations only — not actual loan offers or pre-approvals
• askKeys does not have real-time access to MLS databases or government records unless explicitly stated
• You must independently verify all information with licensed professionals (real estate agents, attorneys, mortgage brokers, inspectors) before making any decisions
• AI-generated content within askKeys may include visible or embedded labels identifying it as AI-generated

4. No Professional Relationship

Using askKeys does not create any agency relationship, fiduciary duty, or professional-client relationship between you and Footfallz. askKeys is a technology tool — not a real estate agent, broker, attorney, or financial advisor. For professional advice, always consult a licensed professional in the relevant field.

5. Your Use of askKeys

When using askKeys, you agree to:

• Provide truthful information in your conversations
• Use the chatbot only for lawful purposes related to real estate inquiries
• Not attempt to manipulate, reverse-engineer, or extract the AI models or algorithms
• Not use automated tools (bots, scrapers) to interact with askKeys
• Not submit harmful, abusive, discriminatory, or illegal content
• Not use askKeys to harass real estate agents or other users
• Not input sensitive personal data — Do not enter Social Security numbers, payment card details, banking credentials, biometric identifiers, or health information into askKeys. Such data is not required for the service, and Footfallz is not responsible for any sensitive data you voluntarily submit.

6. Your Data and Conversations

When you use askKeys, we collect the information you provide (such as your name, email, phone number, and property preferences) and the content of your conversations. Your messages are processed using third-party AI services (including OpenAI, Anthropic, and OpenRouter) to generate responses.

Chat Sharing: Your full conversation with askKeys and your contact information will be shared with the real estate agent who provided you access to askKeys. By using askKeys, you consent to this sharing. Depending on how you access askKeys, this agent may be:

• Open house or listing agent: If you accessed askKeys through an open house sign-in or a property listing, your information is shared with the agent hosting that open house or managing that listing.
• Your inviting agent: If a real estate agent invited you to use askKeys directly, your information is shared with that agent — typically an agent you are working with or building a professional relationship with.

We also use this data to provide the chatbot service, improve AI quality, and personalize your experience. For full details on how your data is collected, used, shared, and protected, please read our Privacy Policy.

7. Real Estate Agents

askKeys is accessed in two ways: (1) through open house sign-ins or property listings, where the hosting or listing agent receives your chat, or (2) through a direct invitation from a real estate agent you are working with or exploring a relationship with. In either case, the agent receives your full chat transcript and contact information to help with your property search.

Footfallz does not guarantee the quality, availability, or performance of any real estate agent. Any relationship you form with an agent is between you and that agent — Footfallz does not supervise, employ, or control any agent, and is not a party to any real estate transaction.

8. Fair Housing

askKeys is designed to comply with the Fair Housing Act and all applicable federal, state, and local fair housing laws. We are committed to equal housing opportunity. If you believe any askKeys response contains discriminatory content or steering, please report it immediately to support@footfallz.com.

Reporting Harmful AI Outputs: If you believe any askKeys output contains harmful, inaccurate, misleading, or unlawful content — including but not limited to fair housing violations — please report it to support@footfallz.com. We review all reports and take corrective action where appropriate.

9. Intellectual Property

All content, software, design, and technology powering askKeys and Footfallz are owned by or licensed to the Company and protected under U.S. intellectual property laws. You may not copy, modify, distribute, or create derivative works from any part of the Services without our written consent.

AI Inputs and Outputs: You retain ownership of the messages you submit to askKeys ("Inputs"). By using askKeys, you grant Footfallz a non-exclusive, royalty-free, worldwide license to use your Inputs and the AI-generated responses ("Outputs") to operate, maintain, and improve the Services. AI Outputs are provided for your personal, informational use only and may not be reproduced, resold, or commercially exploited.

10. Disclaimer of Warranties

askKeys and all related Services are provided "as is" and "as available" without any warranties of any kind, whether express, implied, or statutory. We disclaim all warranties including merchantability, fitness for a particular purpose, accuracy, and non-infringement. We do not warrant that askKeys will be uninterrupted, error-free, or free of harmful components.

11. Limitation of Liability

To the maximum extent permitted by law, Footfallz and its officers, directors, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of askKeys — including but not limited to damages from reliance on AI-Generated Content, failed real estate transactions, financial losses, or loss of data. Our total liability shall not exceed the amount you paid to Footfallz (if any) in the twelve months preceding the claim.

California Residents: If you are a California resident, you waive California Civil Code Section 1542, which states: "A general release does not extend to claims that the creditor or releasing party does not know or suspect to exist in his or her favor at the time of executing the release and that, if known by him or her, would have materially affected his or her settlement with the debtor or released party." You waive this section and any similar provision in other jurisdictions.

12. Indemnification

You agree to indemnify and hold harmless Footfallz from any claims, losses, or expenses (including attorneys' fees) arising from your use of askKeys, your violation of these Terms, or your violation of any third party's rights.

13. Termination

We may suspend or terminate your access to askKeys at any time, with or without cause. You may stop using askKeys at any time. Sections on Limitation of Liability, Indemnification, and Governing Law survive termination.

14. Changes to These Terms

We may update these Terms at any time. Material changes will be communicated through the Services or by email. Continued use of askKeys after changes are posted constitutes acceptance of the updated Terms.

15. Governing Law

These Terms are governed by the laws of the State of Delaware, without regard to conflict of law principles. Any disputes shall be resolved through binding arbitration administered by the American Arbitration Association in Delaware. You waive any right to a jury trial or class action participation. Any cause of action or claim arising out of or relating to these Terms or askKeys must be commenced within one (1) year after the cause of action accrues; otherwise, such cause of action or claim is permanently barred.

16. Force Majeure

Footfallz shall not be liable for any failure or delay in performing its obligations under these Terms where such failure or delay results from events beyond our reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, riots, labor disputes, embargoes, government actions, power failures, internet or telecommunications disruptions, cyberattacks, pandemics, or shortages of materials or infrastructure.

17. Contact Us

Questions about these Terms? Contact us: